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Case Study

National Underwriter Saves Hundreds per File with Commitment Generation

Top-tier Title Insurance Underwriter
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Industry:
Title Insurance
Results:
Reduced Manual Labor Costs
Challenge:
Title Data & Commitment Prep

The Challenge

For this national title insurance underwriter, scaling commercial operations came with significant challenges. As deal volume increased, so did the complexity of managing title data across multiple jurisdictions, each with its own requirements, formats, and timelines. Internally, manual workflows around commitment document preparation placed a heavy burden on paralegals and legal staff, creating bottlenecks that slowed closings and strained resources. Without a scalable, tech-enabled solution, the underwriter risked falling behind competitors offering faster, more efficient services to high-volume clients.

Obtaining accurate title data across a wide range of jurisdictions was already complex, but the greater burden fell on their paralegals, who spent hours manually drafting and reviewing commitment documents.

These time-intensive processes not only strained internal resources, but also increased operational costs and limited how quickly the firm could respond to high-volume demand.

Drafting Delays,
Lost Opportunities

As deal volume grew, bottlenecks in document preparation began to impact turnaround times and client satisfaction. Leadership recognized that without process improvements, they risked losing business to more agile competitors offering faster, tech-enabled services.

The Solution

By automatically pulling, structuring, and populating key data from title search results, Pippin’s platform drastically reduced the time paralegals spent drafting and reviewing commitment documents. The result was faster turnaround times, lower operational costs, and a team that could handle more volume without sacrificing accuracy or compliance.

This technology streamlined the entire process, automatically preparing commitment documents that had previously required meticulous manual work.

AI-powered title search

Real-time order tracking

Indexed search reports

Live chat support

Pippin’s AI ensured the output was consistent, accurate, and tailored to the specific needs of commercial transactions — eliminating redundant workflows and freeing up staff time.

The title insurance underwriter also relied on Pippin’s deep expertise in commercial title searches to elevate operations and deliver greater value to their clients. Pippin’s understanding of complex commercial transactions, paired with their ability to navigate multi-jurisdictional records, ensured the underwriter could access accurate, reliable data quickly. When combined with Pippin’s AI-powered tools, this expertise created a powerful partnership that streamlined operations, improved turnaround times, and enhanced the overall client experience.

Thanks to Pippin’s AI-powered tools and nationwide data access

the underwriter completed title commitments in a fraction of the time, turning hours of manual work into minutes and enabling faster, more cost-effective service at scale.

The Outcome

With Pippin’s automation in place, the firm realized significant cost savings, hundreds of dollars per file, by reducing manual labor that previously cost an estimated $50 per hour across multiple hours per case. These efficiency gains allowed the underwriter to scale their commercial operations without compromising quality or compliance, delivering faster service to clients and maintaining a competitive edge in the marketplace.

Today, the underwriter continues to use Pippin as a core part of their commercial operations, from title search to commitment generation, ensuring faster turnaround times, lower costs, and greater capacity to serve high-volume clients across multiple jurisdictions.

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